FAQs
General
What makes Waco Shoe Company/Revitalign® different?
It’s our commitment to science, foot health and thoughtful design. We believe great footwear should feel as good as it looks, and we remain focused on creating shoes that help people move confidently, comfortably and pain-free, every step of the way.
Every Waco Shoe Company/Revitalign® style begins with an insole-first philosophy rooted in decades of medical research and footwear expertise. Our insoles are thoughtfully engineered to cushion, stabilize and support natural alignment from the ground up, then paired with modern, wearable designs made for everyday life. The result is footwear that delivers lasting comfort without sacrificing style.
Trusted by millions of customers, Revitalign® shoes are designed to support real movement and real lives.
What is your phone number?
Toll free: 844-827-0439
Local: 254-537-4350
Where can I buy Revitalign® footwear?
Revitalign® footwear is available online at Revitalign.com, Nordstrom,
QVC and Amazon, as well as many local specialty shoe retailers.
Do you have an email newsletter?
Yes, you can subscribe on our Contact page.
Do you offer a rewards program?
Not at this time.
Do you sell insoles?
Yes! Check out our line of insoles with Full Contact Comfort® here.
What size should I order?
Our footwear fits true to size. If you normally wear a half size and it’s not available in that style, we recommend sizing up.
Is there a break-in period?
No, our products do not require a break-in period. However, if you are a customer not used to wearing orthotic footwear or insoles, we suggest wearing them for just a few hours a day for the first few days, gradually increasing time as your feet get used to the new alignment.
Do all of your shoes carry the APMA Seal of Acceptance?
Yes, we pride ourselves on knowing that all our products have the APMA Seal of Acceptance.
Shipping
How long will it take to receive my order?
U.S. Shipping Prices and Timelines
Economy Shipping: 7–10 business days
Standard Shipping: 4–6 business days
Express Shipping: 2–3 business days
Economy shipping is initiated by FedEx and delivered by USPS.
Do you ship to P.O. Boxes or Military APO/FPO addresses?
Yes, we ship to P.O. Boxes and Military/APO/FPO using Standard Shipping only.
When will my order ship?
Estimated delivery times are based on order processing and packing times
(typically 24–48 hours) plus the shipping time required by the carrier.
Shipping dates are calculated as business days, excluding weekends and holidays.
Where do orders ship from?
All orders ship from Texas.
Do you ship internationally/to Canada?
We currently ship within the United States and to Canada. At this time, we do not ship to other international destinations.
Ordering & Payment
What forms of payment do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express and Discover.
Are Revitalign® products eligible for HSA/FSA reimbursement?
Revitalign® items may be eligible for HSA/FSA reimbursement. Not all HSA/FSAs are the same, and you should always check with your administrator or health insurance provider to confirm if something is eligible before making a purchase. Revitalign® is approved by the APMA for heel and arch support.
Can I place an order over the phone?
At this time, we’re unable to accept orders over the phone. All orders must be placed online.
How can I check my order status?
To check an order status, log in to your account, where you’ll see your order number and whether it has been fulfilled. If it has shipped, tracking details will be available there. You will also receive email updates for fulfillment, shipping and delivery.
Can I change or cancel my order after placing it?
If it’s a reasonable time after the order is placed (within business hours), contact customer service and they may be able to change the item. It’s already in process, no, we cannot change the item.
Do you offer promo codes/where do I enter them?
Yes, we do offer discount codes periodically. Sign up for our newsletter and follow us on social media.
Discount codes are entered at checkout.
Returns & Exchanges
What is your return policy?
You may return or exchange your item within 30 days of purchase, provided it was originally purchased on revitalign.com. Items must be in new, unused condition. Original shipping charges are non-refundable.
Final clearance and close-out items are not eligible for return or exchange, and we cannot process returns or exchanges for purchases made through other retailers.
How do I start a return or exchange?
To start a return (or exchange), visit our returns and exchanges portal.
Are return shipping costs refundable?
Return shipping costs are non-refundable. Please allow 2–3 weeks for processing.
What is your return address?
Waco Shoe Company
Attn: Customer Service/Returns
6301 Imperial Drive
Waco, TX 76712
What about warranty coverage?
If you’re not completely satisfied with your purchase, you may return or exchange your item within 30 days of purchase, provided it was purchased directly from revitalign.com. Items must be unused. Original shipping charges are non-refundable, and final clearance or close-out items are not eligible for return or exchange.
Cleaning & Care
Are Revitalign® shoes machine washable?
Certain shoes in our collection are machine washable. We recommend using a front-load washing machine on a gentle cycle with low spin and cold water. For best results, air dry only.
Machine washable styles include:
Sandals
Shoes
Carefree Denim (Men’s & Women’s)
How do I clean styles that are not machine washable?
We recommend spot cleaning only. Always test in a small, inconspicuous area first to ensure the material is not affected before cleaning the entire shoe.
Shoe Guide by Condition
Plantar Fasciitis
Plantar fasciitis is the most common cause of heel pain, which occurs when the plantar fascia on the bottom of your foot becomes inflamed. This ligament is responsible for supporting your foot’s arch.
Best shoes for plantar fasciitis: Choose flexible shoes that provide strong heel support. All Revitalign® footwear have orthotic-driven footbeds and insoles that will give you proper heel support.
Recommendations: For a severe case of plantar fasciitis, a firmer sole provides better support. We recommend Hermosa, Carefree and Siesta. For a less severe case, a softer sole provides cushioning and comfort. We recommend Gaia and Yumi.
Bunions
Bunions are one of the easiest foot problems to diagnose, as they cause a visible bump on the large toe joint and lead to the big toe turning inward. This condition often occurs due to narrow or tight footwear that puts pressure on the metatarsophalangeal joint.
Best shoes for bunions: Look for spacious and flexible shoes. Wide-fitting shoes and those with stretchy materials, like knitted shoes, will provide the space your feet need, making walking less painful.
Recommendations: Gaia, Maia, Mariner Soho and Harbor.
Flat Feet/Fallen Arches
Fallen arches, also known as Posterior Tibial Tendon Dysfunction, affect the foot and ankle, which leads to a lack of stability and support in the arch.
Best shoes for flat feet/fallen arches: Wear shoes with a rigid sole, firm heel counter and proper arch support. All Revitalign® shoes offer orthotic-driven footbeds and insoles for proper arch and heel support.
Recommendation: Low Arch Support Insole. All Revitalign® footwear.
Corns and Calluses
Corns and calluses are thick patches of hard skin that develop on the feet due to pressure or friction.
Best shoes for corns and calluses: Pick wide shoes with soft insoles that reduce friction. Consider flip-flops over slides, knitted shoes that stretch or shoes with a rounded toe box.
Recommendations: Yumi, Kholo, Fusion and Comfort Stretch.
Hammertoe or Claw Toes
Claw toes occur when toes curl in toward the sole of the shoe.
Best shoes for claw toes: Opt for shoes with a high, broad toe box or choose open-toe shoes.
Recommendations: Yumi, Fusion, Vanessa and Euphoria.
Stone Bruise
A stone bruise is a painful spot on the ball of your foot or the pad of your heel.
Best shoes for stone bruise: Go with well-contoured, padded shoes that support the arch, reduce pressure on the metatarsal bones, and stabilize the ankle joint as the bruise heals.
Recommendations: Fusion and Memory Foam Styles.
Morton’s Neuroma
Morton’s Neuroma is caused by pressure or injury (often from running or walking) and feels like a pebble or fold in your shoe.
Best shoes for Morton’s Neuroma: Select shoes with well-cushioned soles. All Revitalign® shoes feature orthotic-driven footbeds and insoles that provide proper heel support.
Recommendations: Kholo Raffia, Mirage, Remi, Nova, Carefree and Lounge slipper.
No Current Condition
Regardless of your age, wearing shoes with a cushioned footbed or an orthotic insole provides proper support and alignment that can help prevent future foot problems.
Recommendations: All Revitalign® footwear.